Refund/Returns Policy

Overview

All items are handmade. All sales are final. If you have any issues with any item purchased, please email jennyhollisart@gmail.com. Refunds/exchanges must be requested in writing (via email) and will ONLY be honored at our sole discretion. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jennyhollisart@gmail.com.

Sale items

Only regular priced items may be refunded. Sale or discounted items cannot be refunded for any reason.

Need help?

Contact us at jennyhollisart@gmail.com for questions related to refunds.